How can we help?

Penpal is an app for adults who want friends in a new city. Every week we introduce you to a small group and a one on one Penpal near you, and there is a map of plans you can join or start. It is not a dating app.

You must be 18 or older. We ask for your birthday when you sign up, and we can't create an account for anyone under 18.

Every Sunday evening you get a new group of three to five people and one Penpal, based on your city, shared interests and the age range you choose. If you join mid-week, we match you as soon as there is room.

Open their profile, tap the three dots, and choose Report or Block. You can also press and hold a message. Reports are private, and we look at reports about under 18 users and safety first.

In the app, go to Profile, then Settings, then Delete Account. This permanently removes your profile, photos and messages. If you can't get into the app, email us from the address on your account and we'll do it for you.

We save your city. If you turn on approximate location in Settings, we store a rounded position that no one else can see, only a rounded distance. You can turn it off any time and it is deleted.

Penpal Plus is an optional subscription. It lets you see who viewed your profile, unlocks the full nearby Penpals list, and lets you ask for a new Penpal. Plans renew automatically until you cancel, and you can cancel in your iPhone's Settings, under your name, then Subscriptions.

Subscriptions are managed by Apple. Open Settings on your iPhone, tap your name, then Subscriptions, and choose Penpal. To restore a purchase on a new phone, open Settings in Penpal and tap Restore Purchases. For refunds, use reportaproblem.apple.com.

On the log in screen, tap Forgot password and we'll email you a link. Open it on your phone and choose a new password.

Check Settings on your iPhone, then Notifications, then Penpal, and make sure they are allowed. Also check that Snooze mode is off in Penpal's settings.

Go to Profile, Settings, then Report an Issue, or email support@penpal.vip and tell us what you tapped and what happened. A screenshot helps.